What is complex care?

This service aims to improve the quality of life for individuals with chronic or long-term health conditions, by providing person-centered support tailored to their specific needs.

Unlike general domiciliary care, complex care often involves medical intervention and collaboration with clinicians and nurses who specialise in the individual's particular condition.

Why choose this service

At times, certain conditions can make it a challenge for individuals to get the care they need. That’s where complex care at home comes in – providing specialized healthcare to those with a diverse range of conditions requiring clinical assistance. From Parkinson’s to neurological disorders, this type of care can also be tailored to individuals who require nursing support due to their primary condition. Our top priority is to provide patients with the support they need, while enabling them to maintain their independence to the greatest possible degree.

We understand that each patient has unique needs, whether they require short-term care after being discharged from the hospital or long-term assistance due to a complicated condition that they’ve dealt with since birth. Our personalized services are designed to cater to these unique requirements.

We consider it our privilege to provide specialized care to ventilated patients and those who have suffered head injuries and require specialist assistance. Our goal is to provide compassionate care that helps patients live the best life possible.

Our Complex Care Services Include:

Ventilator care – support with connecting and disconnecting your ventilator including NIPPI 3 and Cpap, support changing and cleaning your filters and tubing, support in recognising and managing problems with your ventilator.

Tracheostomy care – we are able to undertake a full tracheostomy change, assist with inner cannula changing and cleaning and with care of your stoma site.

Ambu-bagging – manual ventilation where clinical signs indicate respiratory difficulties require it.

Cough assist – checking and ensuring settings are correct. Fully assisting in the use of your cough assist either manual or automatic.

Chest physio – administer prescribed plan of care from physiotherapist.

Suction – we are able to provide both shallow oral suctioning and deep suction via tracheostomy using either a closed or open suction catheter system.

Bowel care – from assisting you into the right position to digital evacuation and bowel stimulation, including use of suppositories and enema’s.

Stoma care – care of the stoma site and emptying of stoma bag.

Catheter care – including intermittent catheterisation, care of your suprapubic site and catheter and recognition and management of urinary tract infections.